Popular Articles

• Problem with login

  

   

  How do I log in to my account?

  You log in with your e-mail address and password. To do this, click "Log In" in the upper right corner of the Home screen at Ticketmaster.se
  
  New to Ticketmaster?

  You can easily create a new account on our web page or app by clicking on "Log in" and then on "Create Account". You then have to fill in the customer information needed to start an account.
  
  Forgot your password?
  If you have forgotten your password, click "Log in" on the home screen and then tap "Forgot password". You can then fill in your e-mail address for the account to which you have forgotten your password. Once you have written your e-mail address and clicked on "Request new password", you will receive a new temporary password sent to your e-mail adress within 30 minutes.

  Be sure to check the spam folder as our e-mails can sometimes end up there. If you do not receive a password sent to you, enter noreply@ticketmaster.se in your contacts and try again.

   

  If you're still having trouble requesting a new password, we've put together some tips that may help:

   

  Browser:

  • Try another browser, for example Google Chrome or Firefox. Try clearing all cookies and caches on your browser by clicking Ctrl - Shift - Delete
  • Do a search for the text "temporary password" in your inbox and search all folders. It may be that the e-mail has been placed in another folder. Remember to check the spam / junk filter! This is not something that we can control, unfortunately, but it is the mail service's own spam filter that decides.
  • Check that password and e-mail do not have blank spaces in front or behind. It can be included if, for example, you paste in the one-time password in the password field.
  • Make sure you do not have an old password filled in automatically in the browser.
  • Try logging in on another device.

   

  App:

  • Do a search for the text "temporary password" in your inbox and search all folders. It may be that the e-mail has been placed in another folder. Remember to check the spam / junk filter! This is not something that we can control, unfortunately, but it is the mail service's own spam filter that decides.
  • Check that password and e-mail do not have blank spaces in front or behind. It can be included if, for example, you paste in the one-time password in the password field.
  • Make sure you do not have an old password filled in automatically in the app.
  • Try logging in on another device.

  
  Note! If you receive a message that you have tried 6 times and need to reset your password, it is important that you use the link in the most recent message.

  
  If you still experience problems with logging in, you can contact us HERE

• What is Mobile Only?

  Mobile Only tickets is the easiest and safest way to access your tickets. Instead of having to print the tickets yourself you can just show the QR-code on your mobile phone. When you select Mobile Only at checkout - your phone is your ticket. Your tickets will not be available for print or emailed to you.
  
  How do I use my Mobile Only Ticket?

  To use your Mobile Only tickets, just log in to your account in our app or www.ticketmaster.se on your mobile phone browser.

   

  1. Log in to your Ticketmaster account.

  

   

  2. Select 'Upcoming Events' under 'My Tickets'.

  

   

  3. Select the event you want to show your tickets for.

  

   

  4. Your Mobile Ticket will show, sometimes it needs to load before it's ready for you to scan at the venue.

  

   

  Will the scanners at venues work through phone screen protector?

  Yes, there should be no issue using a phone that has a clear screen protector.
  
  Should I increase the brightness of my screen?
  

  Yes. By turning up the brightness on your phone screen you'll be able to scan your ticket quickly and easily, getting you into the venue faster.
  
  What happens if I forget my phone or my battery dies at the venue?

  If you find yourself at the venue and are unable to access your ticket on your mobile phone, please visit the Box Office. You will need to provide some form of valid ID so that the Box Office staff can access your Ticketmaster account details.

• Payment error messages and duplicate purchases

  
  
  

  We have received feedback from customers who have experienced on screen payment error messages when using Swish and other payment methods. We are working to investigate the issue. If you receive a payment error message on screeen, please check My Account to see if the ticket purchase has gone through. 
  
  

  In some cases, it may appear in your bank account overview that you have been charged twice for the same purchase. This can occur e.g. if you have experienced receiving an error message during an online purchase. Most often, one of the amounts will be listed as a reservation if you check your bank account overview. Such reservations are usually deleted after 2-5 working days (depending on which bank you use).
  
  

  If you experience problems with payment and end up with duplicate purchases, please contact us HERE

• Can't find my tickets

  

  If you cannot see purchased tickets on your Ticketmaster account, the reason may be one of the following:

  1. eTicket
  Your eTicket is saved in My Account and has also been sent to your e-mail.
  Log in to the app or your mobile phone to find the mobile-adapted version of the ticket or download the ticket to your computer for printing.

  Please note that the eticket has a built-in security system that only allows entry to the arena once.

  You should be able to see your tickets in your account on Ticketmaster.se or in the app, and have the tickets sent to you via e-mail. Don't forget to check the spam folder and double check that you log in with the correct e-mail address on ticketmaster.se, as you have sometimes made the purchase with a different e-mail address.

  
  2. Delay in sending the tickets
  

  NOTE: It can sometimes take up to an hour for a booking to be created and for you to have your tickets delivered via e-mail and visible on your Ticketmaster account when paying with Swish.

  Generally, you will receive your tickets by e-mail within a few minutes, but this can take up to an hour.

  If the payment has been processed, you should receive tickets, even though it may take a while before you see them in the account or in your specified e-mail.

  Should there be a temporary technical error in the payment, we will refund you automatically within 3-5 banking days and you do not need to do anything. If you have not received your tickets after one hour, please contact our customer service.
  
  3. Your tickets are on another Ticketmaster account
  If you have more than one email address, your tickets may be on a Ticketmaster account connected to one of your other email addresses. You must log in with the correct email address to access your tickets.
  
  4. Email address error
  You may have misspelled your email address when purchasing the tickets. If you think this could be the reason, you can use our contactform so we may be able to help you.

   

   

• Ticket Transfer

   

  

  Ticket Transfer lets you send tickets to friends before the event, straight from your Ticketmaster account to theirs.  No more driving around town handing out tickets or waiting outside the venue for the friend who is always late! Ticket Transfer is convenient, simple and free. This can be done on your desktop or on your smartphone.

  Ticket Transfer are available for certain events – if the Transfer-button is unavailable it means that Ticket transfer is not currently activated on your event. Availability can change and it depends on technical options and the event organizers.

   

  
  How do I transfer tickets to a friend?

  1. Log into your account and select from the list of ‘Upcoming Events’.
  2. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. You can transfer as many tickets as you'd like.
  3. Remember, the receiver's e-mail address must be different to the sender’s e-mail address.
  4. Your guest will need a Ticketmaster account. Don’t worry if they don’t have one, they’ll be able to create an account when accepting the tickets. Your guest will receive an e-mail invitation, and we’ll e-mail you as soon as they accept the tickets.

  Note: Once your guest accepts the transfer, your original barcode for that ticket is no longer valid.

  
  How do I cancel a transfer?

  Ticket Transfers can only be cancelled if the recipient hasn’t accepted the tickets yet. Here's how you can do it:

  • Go to ‘View Upcoming Events’ in your account
  • Select the order
  • Click ‘Cancel Transfer’

  Please keep in mind that you can’t cancel a transfer after the tickets have been accepted, but your guest can always transfer them back to you!
  
  Can I Transfer tickets that someone has transferred to me?

  Yes, you can! Once you accept the tickets they’re all yours. If you can’t use them, you can transfer them back to the person who sent them, or transfer them to anyone else you like.