1. Keep your self up to date with the latest on the decision on the police website.  
2. Check out the event information for your event on ticketmaster.se or go to the organizer's / arena's website to see if information has been posted there for your particular event. 
3. Please contact the organizer/Venue for further questions or details about your event. 

FAQ

Which events are covered by this ban? 

All major events in Sweden are covered by the decision. This means that all concerts, festivals and sporting events that require permission or registration are subject to a total bag ban for public visitors.

What is a major event? How many visitors? 

There is no stated limit for this, but there is an individual examination in each individual case, the police will then notify the organizer of the conditions that apply to that particular event. There is a certain guidance for sporting events, including Allsvenskan, Superettan, SHL and Hockeyallsvenskan

Who is affected by the decision? 

All visitors who are audience members of an event will be covered, but it is the organizer of the event who is responsible for meeting the conditions

How do I as a visitor know what applies?

The organizer is responsible for informing its visitors about the conditions that apply.

Does it apply to Diaper bags for children?

The decision is made based on preventing and reducing the ability to bring dangerous objects into an arena. This means that diaper bags for children are also affected by this.

Does it apply to pouches and transparent bags? 

They are not allowed.

What counts as medical reasons? 

The police will not require a medical certificate or the like, but it is up to the organizer to decide this upon entry.

Are all types of bags included, for example handbags? 

Yes. 

Why can't this be solved with a search of all bags on site? 

The majority of organizers have searched bags in the past, but with the assessment that the police make of the current situation, more security-enhancing measures are required and therefore a decision has been made to ban bags.

Please be advised that tickets should only be purchased from Ticketmaster.se 

In Sweden, it is not forbidden to purchase or sell tickets in second hand, but this often involves more risks as there is no guarantee that the tickets are genuine. 

Ticketmaster strongly advises its customers to not purchase second-hand tickets if it's not through Ticketmaster Resale. You can read more about how you purchase Resale tickets here.

Purchasing Tickets & Preparing for the onsale 

How can I prepare before the onsale start?

Please read our guide on how to best prepare yourself for a ticket onsale by visiting our help site here.

Do I need a Ticketmaster account to purchase a ticket?

Yes, you'll need a Ticketmaster account to purchase tickets from us. If you don't have an account already you register by clicking here and choose "Sign up". For more information about how to create an account please check our help site here. 

Why do I need to register an account with Ticketmaster?

In order to make your online purchase experience both secure and reliable you will need to create a Ticketmaster account. Read more on how to create your Ticketmaster account here.

What can I do if I have forgotten my password?

If you have forgotten your password or if your are unable to sign into your Ticketmaster account, please click this link for more information on how to quickly get back into your account.

Do I need to log into my account before I enter the queue?

To give yourself the best possible purchase experience, we urge you to log into your Ticketmaster account before entering the queue. If you are not logged in as you enter the queue, you will be asked to log in after you have had the chance to cart your tickets of choice. For more tips on how to best prepare yourself before the onsale check out our help site here. 

Can I purchase tickets to multiple shows at the same time? 

It's the same queue for all the shows but you can then only choose to purchase tickets for one of the shows at a time. If you wish to purchase tickets for more then one show you will have to complete your first purchase and then start over. For more information about the queue and how to maximize your chances check out our help site here.

When I have selected my tickets, how much time do I have to complete my purchase?

When you have had the chance to cart your tickets of choice, you will have 10 minutes to complete your purchase.

How can I pay for my tickets?

When purchasing your tickets you may use one of the following payment methods:

• Debit and credit cards (Mastercard, VISA and American Express) 
• PayPal
• Klarna
• Apple Pay 
• Ticketmaster Gift Card (Sweden only) 

Accessibility Tickets

How do I purchase tickets (with accompanying companion) for wheelchair accessible spaces?

You can purchase these tickets online on the event pages. There will be a link in the event description. You can also purchase these tickets via phone +46776-70 77 77 (weekdays from 9:00 a.m - 1:00 p.m CET). These tickets includes one helper.

Where can I purchase accessibility tickets for other types of disabilities, e.g. impaired vision or hearing?

You can purchase these tickets, including a accompanying companion, via Ticketmaster's accessibility phone line: +46776-70 77 77 (weekdays from 9:00 a.m - 1:00 p.m CET) (designated seats only, companion or personal assistance certificate is required)

Age limits

What is the age limit?

What is the age limit if I am accompanied by an adult?

Children under 13 years must be accompanied by a guardian or other adult.

VIP Packages

Will there be any VIP packages?

There will be 3 different VIP packages. You can read more about the different packages on the event page here. 

After your purchase - Delivery, Changes, Cancellations 

How will my tickets be delivered?

Your tickets will be delivered to you as E-tickets. This means a PDF will be sent to your registered email adress. You can also access your tickets by login in to you account at ticketmaster.se For more help please check out our help site here.

Can I collect my ticket at the venue?

No.

Am I allowed to make exchanges to upgrade or chose another ticket category? 

Yes exchanges and upgrades will be allowed as long as there are regular tickets available (not Resale Tickets). Your new purchase has to be for the same price or higher then your original order.

Can I transfer a ticket to my friend?

Yes, Ticket Transfer will be activated for all shows. This give you the opportunity to transfer your tickets to your friends. You can read more about Ticket Transfer here. 

I can't attend, will I be able to sell my tickets?

Yes, Ticketmaster Resale will be available from December 12th. This service gives you the opportunity to resell your tickets to another fan safely directly through Tickmaster.se. All dates and times are subject to change without prior notice. You can read more about Resale here. 

I regret my purchase, can I use Fan Guarantee to cancel my tickets?

Fan Guarantee does not apply to purchases made during the day of the onsale. Fan Guarantee is applied for sales made starting on November 29th. For more information about Fan Guarantee, please read more here. 

No cancellations or refunds will be accepted for tickets purchased before November 29th and when Fan Guarantee does not apply. If you have tickets but wont be able to attend, you will be able to sell your ticket through Ticketmaster Resale. You can read more about Resale here. 

Venue Information 

How do I get to Malmö Arena?

For more information on how to get to Malmö Arena, please visit: https://www.malmoarena.com/en/find-us

What is not allowed in the arena?

Objects that are not allowed inside the arena include, but are not limited to:

• No outside food or drinks are allowed to bring inside the arena.
• No camera or recording devices and/or selfie sticks are allowed to bring inside the venue. For press related inquiries, please visit:
• No pets of any kind are allowed inside the venue.
• Scooters or bicycles of any kind (including any battery devices) are not allowed inside the arena.
• There is currently a strict ""No Bag"" policy in place for all major events taking place in Sweden. Exceptions may be made for people who for medical reasons need to bring a smaller bag. For the most current information, we advise you to revisit this page as we get closer to the shows. You can read more about "No Bag" policy here. 
• There will be a mandatory security check before entering the arena

Am I allowed to bring flags/banners/posters in to the arena?

"Flags, banners and posters are OK to bring but must be shown to entrance security. It's not allowed to have any political or offensive messages.

The flag poles must be in VP plastic. Some events may have specific rules and regulations regarding size, material and design. At some events you are not allowed to bring flags.

As the event organizer reserves the right to deny entry with any flag/banner or poster, please contact the venue if you are unsure if your item is allowed inside the venue."

Am I allowed to bring megaphones or horns?

Megaphones and horns are not allowed.

Registration was open at https://www.ticketmaster.se/taylor-swift-the-eras-tour until Friday 23rd of June at 23.59 local time.

Do I have more chance of getting a ticket the earlier I register?
No, registering early during the registration window will not give you any advantage, as long as you make sure you register before the registration window closes. Please note, registration does not guarantee access to the sale, or to tickets. We expect there will be more demand than there are tickets available. A limited number of fans will get access to the sale, and others will be put on the waitlist. Tickets will be sold on a first come, first served basis while currently available inventory lasts.

When will I receive more information about selection?
You will receive an e-mail on July 5th to inform you if you have been selected for ticket sales or placed on the waiting list. If you are selected, you will receive a purchase link and access code via SMS the day before the on sale. If you are not selected, you will be placed on the waiting list and may receive an invitation to participate in the sale later, if tickets are still available. 

When do tickets go on sale?
Tuesday 11th of July at 2 pm (14:00)

How do I purchase tickets in the sale?
Tickets will be available to purchase via the Ticketmaster website only, and access code holders will have the chance to purchase tickets. Tickets will be sold on a first come, first served basis while currently available inventory lasts. The steps below will help you navigate your search and purchase.

•    If you are selected to receive an access code, you will receive two SMS messages the afternoon before ticket sales.
•    The messages will include timing details and a link to where the on-sale will occur, and your unique access code.
•    Sign-in to your Ticketmaster Account in advance. Know your Ticketmaster password, or reset your password in advance. For a faster checkout, make sure you have a valid credit card with updating billing information in your account.

• Click the link you were sent at the appropriate time. Your link is unique and is used to identify you as an invited purchaser. It can only be accessed by you. If you copy or share the link instead of clicking through from your e-mail or SMS, you will not be able to enter the queue for the sale.
• Once you follow the link, you'll join the waiting room for the sale. You will be assigned a place in the
  queue before you can purchase tickets.
• When it's your turn, select the event you would like to purchase for.
• Enter your unique access code. Should you receive an error, double-check you entered the access
  code exactly as it appears in the email and SMS you received.
• Due to demand, after entering your access code, you may experience a longer than usual wait time
  using the ticket search. Do not refresh the page during this time.
• When completing your ticket purchase, stay within one browser window. Opening multiple windows
  or tabs to purchase tickets, may result in errors.
• You may not exceed the ticket limit of 4 (four).
  

When should I expect my access code?
If you are selected to receive an access code, you will receive two SMS messages the afternoon before the
ticket sales begins - the first will include the personalized link, the second will include your unique access code. You will also receive an email which will include both the personalized link and your unique access code.

Can I transfer my access code to someone else?
No, codes are non-transferable and should not be shared. Codes are also only valid to purchase up to the advised ticket limit, subject to availability.

How do I register for an Accessible Ticket?
If you have registered and was eligible for tickets; wish to purchase tickets for Taylor Swift and need an accessible seat, such as a wheelchair, please contact us via this form and select:

"- Accessible tickets" as the subject.  Alternatively, call our accessibility line at +46-776 70 77 77.

Please note that you have to provide us with your unique code, in order for us to help you.

Calls and emails regarding accessibility are prioritized.

What are the age restrictions for the event?
The age restriction is 13+, even if the child is accompanied by an adult guardian, due to sound regulations*.
*Due to the recommendations of the Swedish Public Health Agency on high volumes there is a general age restriction for concerts at the arena. It is incumbent upon the event owner to follow this, in accordance with the Swedish Environmental Management Agency. The age restriction is 13 YOA, even if the child is accompanied by an adult guardian.

Tickets have gone on sale, I registered and never received my access code?
Registering does not guarantee you will receive a code nor that you will have the ability to purchase tickets. Please note, we expect there will be more demand than there are tickets available. Tickets will be sold on a first come, first served basis while currently available inventory lasts.

Why didn’t my access code work?
You may have maxed out your ticket limit. Due to demand, all events have a ticket limit to allow more fans like you to get tickets.

Can I enter multiple codes?
No. Only one code can be processed during each transaction. Separate transactions will be required for each access code held.

What happens if I’m on the waiting list?
If you move off the waiting list, you will receive two SMS messages containing your access code details and where to access the relevant on-sale. Keep in mind, your notification may come at any time after onsale. When notified, your SMS will include:
•    A link to the on-sale;
•    Your unique access code
Please also watch your email - if there are SMS delivery issues, such as an incorrectly entered mobile number or network issues, we will email your access code details.
Purchasers are held to a ticket limit of 4 (four).
Please note, getting off the waitlist does not guarantee access to tickets. Tickets will be sold on a first come, first served basis while currently available inventory lasts.

TICKET DETAILS

What are the prices and ticket types for this event?

Prices are determined by the Event Organizer and depend on artist, event and venue. Prices will not always be published prior to the presale or on sale. In some instances, the Event Organizer price tickets according to their market value. These tickets do not include VIP packages and pricing is subject to change. Prices will appear on the event page once the registration presale has started.

    
What methods of payment can I use?

For this event you can use the following methods of payment:

• Credit card
• PayPal
• Swish
• Klarna
• ApplePay
• Ticketmaster Gift card

What method of delivery can I select for this event?

For this event only Mobile tickets will go on sale.

What is a Mobile ticket?

You will find more information about Mobile tickets right here: What is Mobile Only? – Ticketmaster

Each ticket holder must be in possession of their ticket on their smart device.

Is delayed delivery active for this event?

Yes, delayed delivery is active for this event. You should be able to access your tickets on your account closer to the event date. We will notify you when your tickets will be available in your account, best accessible through the application.  

What does it mean if tickets have a delayed delivery?

Tickets have a delayed delivery if there is a long period between the purchase and access to a ticket. It’s used to prevent tickets from being accessed until we can confirm everyone has adhered to the event ticket limit and didn’t use unfair ticket technology to buy in bulk.

If your order has a delivery delay, the mobile ticket QR code won’t be available until the delivery delay passes.

You can read more about delayed delivery on the article about Mobile Only What is Mobile Only? – Ticketmaster

When will tickets be dispatched and available in my online account, and how will I access them?
All tickets are digital tickets and they will be available via your Ticketmaster account and via the app.  (Please be aware that you may not be able to access your tickets in your online account between 14.00-16.00 local time on 11th of July)

Tickets will not be released until closer to the event date, please see ‘Is delayed delivery active for this event?’.
Beware: Order confirmation is sent within 1 hour after purchase.

Are tickets for this event personalized?
If you have bought multiple tickets for Taylor Swift | The Eras Tour, the lead bookers surname will be displayed on each mobile ticket of the order. The lead booker must be present for the whole party to enter the venue.
This means all members of the party should enter the venue at the same time. The lead booker may be asked to show identification upon entry.

Can I change the name of the lead booker?
No, you can’t change the name of the lead booker in your account.
Only in very specific and extenuating circumstances a change would be allowed.

Requests about this will only be replied to from April 1, 2024.

Can I transfer tickets to somebody else?
No, for the moment we have not enabled Ticket Transfer for Taylor Swift | The Eras Tour.

RESALE / CANCEL MY TICKETS

Can I cancel my tickets after I’ve purchased it?

No, you can’t. Once tickets have been purchased they’re not refundable, If the event would be cancelled or rescheduled we will inform you about the procedure.    

I can no longer attend the event. Can I resell my tickets?

You can sell tickets via Ticketmaster Resale. If you can no longer use tickets bought from Ticketmaster, you can list them here for sale. Please find more info here.

Only mobile operators or home phone numbers are accepted. Other options are not supported. If you continue to encounter problems, please contact us HERE

What should I do if my verification code is no longer valid or if I have not received an SMS with the code?

You can ask for a new code by pressing Request a new code. Please note that the verification code is unique and will change each time a new number is to be verified or a new code is requested.

If you still do not receive the code via SMS, you can try being called to receive the code instead.

I don't have a mobile device/can't receive SMS. How do I verify my account?

You can also use a landline to verify your account. Just enter your preferred phone number – there's no need to specify that the number is a landline. If your number is recognized as a landline, we will call you on your landline to provide the code to verify your account.

You log in with your e-mail address and password. To do this, click "Log In" in the upper right corner of the Home screen at Ticketmaster.se

New to Ticketmaster?

You can easily create a new account on our web page or app by clicking on "Log in" and then on "Create Account". You then have to fill in the customer information needed to start an account.

Forgot your password?
If you have forgotten your password, click "Log in" on the home screen and then tap "Forgot password". You can then fill in your e-mail address for the account to which you have forgotten your password. Once you have written your e-mail address and clicked on "Request new password", you will receive a new temporary password sent to your e-mail adress within 30 minutes.

Be sure to check the spam folder as our e-mails can sometimes end up there. If you do not receive a password sent to you, enter noreply@ticketmaster.se in your contacts and try again.

If you're still having trouble requesting a new password, we've put together some tips that may help:

Browser:

• Try another browser, for example Google Chrome or Firefox. Try clearing all cookies and caches on your browser by clicking Ctrl - Shift - Delete
• Do a search for the text "temporary password" in your inbox and search all folders. It may be that the e-mail has been placed in another folder. Remember to check the spam / junk filter! This is not something that we can control, unfortunately, but it is the mail service's own spam filter that decides
• Check that password and e-mail do not have blank spaces in front or behind. It can be included if, for example, you paste in the one-time password in the password field
• Make sure you do not have an old password filled in automatically in the browser
• Try logging in on another device
• Note that the temporary password is now the "old" password

App:

• Do a search for the text "temporary password" in your inbox and search all folders. It may be that the e-mail has been placed in another folder. Remember to check the spam / junk filter! This is not something that we can control, unfortunately, but it is the mail service's own spam filter that decides
• Check that password and e-mail do not have blank spaces in front or behind. It can be included if, for example, you paste in the one-time password in the password field
• Make sure you do not have an old password filled in automatically in the app
• Try logging in on another device
• Note that the temporary password is now the "old" password

Note! If you receive a message that you have tried 6 times and need to reset your password, it is important that you use the link in the most recent message.

If you still experience problems with logging in, you can contact us HERE

We have received feedback from customers who have experienced on screen payment error messages when using Swish and other payment methods. We are working to investigate the issue. If you receive a payment error message on screeen, please check My Account to see if the ticket purchase has gone through. 

In some cases, it may appear in your bank account overview that you have been charged twice for the same purchase. This can occur e.g. if you have experienced receiving an error message during an online purchase. Most often, one of the amounts will be listed as a reservation if you check your bank account overview. Such reservations are usually deleted after 2-5 working days (depending on which bank you use).

If you experience problems with payment and end up with duplicate purchases, please contact us HERE

1. eTicket
Your eTicket is saved in My Account and has also been sent to your e-mail.
Log in to the app or your mobile phone to find the mobile-adapted version of the ticket or download the ticket to your computer for printing.

Please note that the eticket has a built-in security system that only allows entry to the arena once.

You should be able to see your tickets in your account on Ticketmaster.se or in the app, and have the tickets sent to you via e-mail. Don't forget to check the spam folder and double check that you log in with the correct e-mail address on ticketmaster.se, as you have sometimes made the purchase with a different e-mail address.

2. Delay in sending the tickets

NOTE: It can sometimes take up to an hour for a booking to be created and for you to have your tickets delivered via e-mail and visible on your Ticketmaster account when paying with Swish.

Generally, you will receive your tickets by e-mail within a few minutes, but this can take up to an hour.

If the payment has been processed, you should receive tickets, even though it may take a while before you see them in the account or in your specified e-mail.

Should there be a temporary technical error in the payment, we will refund you automatically within 3-5 banking days and you do not need to do anything. If you have not received your tickets after one hour, please contact our customer service.

3. Your tickets are on another Ticketmaster account
If you have more than one email address, your tickets may be on a Ticketmaster account connected to one of your other email addresses. You must log in with the correct email address to access your tickets.

4. Email address error
You may have misspelled your email address when purchasing the tickets. If you think this could be the reason, you can use our contactform so we may be able to help you.