We understand that plans can change unexpectedly, so we offer our fans the option to add Missed Event Insurance to their order, provided by Allianz Assistance.
What does the insurance cover?
Missed Event Insurance provides coverage for illness or unforeseen events that prevent you from attending your event. This voluntary insurance can be purchased when buying event tickets on Ticketmaster.
Here are a few examples of what the insurance covers:
- If you experience a serious accident.
- Serious illness, medical diagnoses, or quarantine due to epidemic or pandemic diseases such as Covid-19.
- If you are required to stay home due to a police investigation or a natural disaster, such as a fire or storm.
- If your public transport (e.g., bus or flight) to the event is severely delayed or canceled.
- If your personal vehicle breaks down or has an accident, causing you to arrive more than three hours late, and there are no alternative travel options.
For a complete overview of the coverage, please review Allianz Assistance’s full terms and conditions here.
When does the insurance not apply?
- If your event is rescheduled and you are unable to attend on the new date due to prior commitments.
- If you simply change your mind about attending.
- If you want to cancel part of your booking (e.g., two out of four tickets).
How much does cancellation insurance cost?
The insurance costs 5.75% of the total ticket value, with a minimum fee of 13.50 SEK.
How do I use the cancellation insurance?
If you need to use your cancellation insurance to get a refund for an event you couldn’t attend, you can file a claim through Allianz Assistance by visiting this link. Once you submit your claim, Allianz Assistance will reach out to you regarding the next steps.
Can I cancel the insurance?
If the insurance doesn’t meet your expectations, you can cancel it by contacting Ticketmaster Sweden within 30days of purchase. The premium will be refunded unless the event is less than 7 days away, or if you have already made or plan to make a claim. In these cases, a refund will not be provided.