Customer & Purchase Policy

Customer Terms and Conditions

General purchase conditions Sales of event tickets and related products from this site are made by
Ticketmaster Sverige AB
Org.nr: 556401-2887
VAT number: SE556401288701
Mäster Samuelsgatan 42
111 57 STOCKHOLM
Contact: kundkontakt@ticketmaster.se
These terms and conditions were updated on June 5, 2025 and apply to all purchases made from this date. 

Ticketmaster provides tickets, among other things, via its Internet service ("Ticketmaster.se"), hereinafter the Service, through which you can book and buy tickets for events, including events that are streamed to you as a buyer.

1.1 Responsibility for the event
As for the actual events, Ticketmaster is only the issuer of tickets and agent for promotors, arenas and organizers. Tickemaster is therefore not responsible for the event as such. Ticketmaster is therefore not responsible for the implementation of the events, or their quality and content, and is thus also not responsible for any financial compensation due to or linked to, for example, canceled / rescheduled events or other shortcomings linked to the events. In the case of streamed events, the organizer, not Ticketmaster, is responsible for the connection, transmission and streaming. All questions or requirements concerning the event itself and its implementation must be directed to the arena / organizer. More specific information about the arena / organizer and the special conditions that apply to a specific event are given in connection with the booking / purchasing of tickets.

1.2 Personal use
Tickets may only be purchased for personal use and may not be used commercially. This means that tickets may not be purchased and / or resold for commercial purposes. Tickets may also not be offered in competitions or in connection with the offer of another product or service without the written consent of Ticketmaster and / or the responsible arena / organizer. If the event has restrictions on the number of tickets per purchase and customer, the maximum number may not be exceeded.

1.3 My account
To be able to use the Service, you must have a username and password. You get this by registering on the website. You are responsible for keeping the username and password secret. This is important because you will be responsible for all orders and other actions that take place using the username and / or password. This also applies even if someone is unauthorized who has used the username and password. It is up to you to check that all personal information added when creating an account is correct. Ticketmaster does not check this information and does not answer that it is correct. In the event of an incorrectly entered postal address, tickets and Collector Tickets will instead be sent as e-tickets via email.

1.4 My bookings
It is up to you as a customer to check that your booking is correct (correct postal and email address, correct event, correct number, correct arena, etc.) and that you have received your ticket well before the event starts.

1.5 Service and distribution fees
Ticketmaster or the organizer/venue may, in addition to the ticket price, charge a service fee and, in some cases, also a distribution fee in addition to the ticket price. As stated below, such fees are not refunded upon redemption in case an event has been cancelled or rescheduled. A refund will also not be issued in certain cases of ticket cancellation, nor for ticket exchanges/upgrades. 
Per order payment fees may apply depending on digital payment method used. 

1.6 Canceled or rescheduled events
As a ticket buyer, you are responsible for checking whether an event has been canceled or been rescheduled. If events are canceled or rescheduled, you should contact the responsible arena / organizer immediately. The arena / organizer is responsible for questions and decisions about, for example, redemption of tickets. Following a decision by the organizer / arena, Ticketmaster may in certain cases, on behalf of the organizer, redeem tickets for canceled events. In the event of a canceled or rescheduled event, where the redemption of the ticket is approved by the organizer / arena, any service / distribution fees will not be refunded. If such service/distribution fee has not been paid, you may, upon ticket redemption, be required to pay a special administrative fee for redemption to the organizer/venue or Ticketmaster.

1.6.1 Festival Tickets
Tickets for festivals are only sold for the entire festival and not for individual artists and performances. Tickets can therefore not be redeemed at canceled or changed program points.

1.6.2 Value checks
In connection with rescheduled and canceled events, you as a ticket buyer can be offered a value check as compensation for the ticket value, a decision on whether a value check is offered is made by the responsible organizer / arena. The value check received can then be used to buy tickets for events that are set up by the same organizer as for the rescheduled event and are listed on Ticketmaster Sweden's website. 

1.7 Loss of ticket
Lost tickets will not be reimbursed. If you choose e-ticket as the delivery method, you can print a new ticket yourself via My Account. Please note that e-tickets has a built-in security system that only allows entry once per ticket. You are responsible for ensuring that delivery information is correctly stated at the time of purchase. In the event of an incorrectly entered postal address, tickets and Collector Tickets will instead be sent via email as an e-Ticket.

1.8 Purchases that contravene set conditions
Ticketmaster reserves the right to cancel a booking or purchase and with immediate effect close a customer account if you as a ticket buyer do not provide correct information about yourself or otherwise violate or attempt to circumvent Ticketmaster's terms when buying tickets. This applies, among other things, if you book or buy more tickets than allowed or buy tickets for commercial use. In the event of cancellations for such a reason, any service fee and any distribution fees may not be refunded. Ticketmaster may also decide not to refund the ticket price paid either. You are responsible for ensuring that user IDs and passwords are stored securely, and that no unauthorized person can access the information.

1.9 Right of withdrawal of ticket purchase
The rules on the right of withdrawal in the Act (2005: 59) on distance contracts and contracts outside business premises (the Distance Contracts Act) do not apply to the purchase of event tickets. Once payment has been made, you are therefore bound by your purchase. However, you can cancel a booking until payment has been made. Keep in mind, however, that if you choose Klarna or a similar payment solution, as a payment alternative, the choice of this alternative is to equate with card or bank payment and payment has thus been made through the choice of payment alternative, even if the invoice is to be paid at a later time. 



1.10 Donation
As a ticket buyer, you have the opportunity, when booking or purchasing for certain events, in connection with the purchase to give a donation / gift to the organizer, artists or other recipient that is stated on Ticketmaster's website at the time of booking / purchase. 

1.11 Exchange / Upgrade of tickets
Ticketmaster offers you the opportunity to exchange and upgrade tickets provided that there are tickets available at the time of purchase and there are at least 7 days left until the event in question. Exchange / upgrade can only be done for tickets with the same or higher price for the same event. In some cases, it is possible to change to a different time and / or different date for the same event.
An extra fee is charged for both upgrades and exchanges. In some occasions, new tickets may have to be paid for before the original ticket is refunded. Any originally paid service or distribution fees are non-refundable. 

1.12 Ticket Transfer
Ticketmaster offers the "Ticket Transfer" service for many events. Ticket Transfer means that you as a ticket buyer can forward your tickets to someone else, a family member or friend, who will use the ticket. This is done by logging in to your Ticketmaster account and following the instructions. Ticket Transfer is intended to be used to forward tickets to friends and family; you should only pass on tickets to people you know and trust. Through Ticket Transfer, you can forward both tickets you have bought yourself and tickets you have received from someone else who has used Ticket Transfer. By using Ticket Transfer, you make it easier for the person receiving the ticket to use the ticket to enter the event. The purchase of the ticket is not affected and the terms of purchase still apply between Ticketmaster and the person who originally purchased the ticket, regardless of how many times the ticket is forwarded with Ticket Transfer. However, all conditions that apply to the actual use of the ticket apply, even to the final recipient / user of the ticket. Ticket Transfer can only be used for tickets and not for additional sales items purchased in packages together with tickets. Ticketmaster has the right to cancel and cancel all tickets forwarded with Ticket Transfer if we have reason to suspect that they have been obtained fraudulently, illegally or otherwise in violation of the terms of purchase for tickets, these rules on Ticket Transfer, or other applicable terms. You can cancel a Ticket Transfer invitation but only if you do so before the recipient has accepted your invitation to receive a ticket.

IMPORTANT NOTE: When using Ticket Transfer, once the recipient has accepted your invitation, you will not be able to
(i) use your original ticket for admission to the current event;
(ii) cancel or otherwise recover the forwarded ticket (as the recipient receives a new ticket with a new barcode). If a ticket is forwarded several times with Ticket Transfer, only the last received ticket is valid at the entrance to the event. The barcodes on all previous tickets will be canceled and these tickets will thus be invalid.

If an event is canceled, rescheduled or substantially changed, the original purchaser of the ticket must contact the organizer / arena as specified in the section canceled or rescheduled events.
Ticketmaster will only send out information about changes to the event to the original buyer of the ticket. It is therefore the responsibility of the original purchaser to keep all recipients of tickets forwarded with Ticket Transfer up to date with the information provided by Ticketmaster to the original purchaser.
Ticketmaster's obligations linked to completed purchases apply to the original buyer who paid for the ticket, obligations regarding access to tickets and admission to events apply to the ticket holder, the recipient of the ticket, provided that Ticket Transfer has been used and all conditions have been complied with.

1.13 Applicable law
Swedish law applies to all purchases.

2 General terms and conditions for Ticketmaster's services
2.1 General
Ticketmaster reserves the right to the Service (Ticketmaster.se) and its contents. You as a user of the Service do not have the right, in whole or in part, to copy, reproduce, save, move, forward, distribute, publish, add other material or save on your own computer, any material connected to the Service in any way (including text, images, trademarks, logos, graphics and music) without the written permission of Ticketmaster. It is not permitted to use trademarks and / or logos linked to Ticketmaster's services or products unless otherwise agreed in writing with Ticketmaster.

2.2 Legal use
No information about the Service may be copied, processed or used without special written permission from Ticketmaster. Violation of the prohibition may lead to legal action and possible damages and / or legal liability. If you violate Ticketmaster's terms, you may lose the right to use the Service. Ticketmaster also has the right to cancel bookings on the website if you have provided misleading personal information or if the customer violates or circumvents Ticketmaster's general terms.

2.3 Responsibility for the service
Ticketmaster provides the Service, which makes it possible to book and buy tickets. Ticketmaster is not responsible for, and will not compensate for any loss that arises due to interruptions, delays, interruptions or other technical circumstances that make the use of the Service impossible or difficult to use.

2.4 Intellectual property rights
All trademarks, other characteristics, logos, texts, content, design elements, electronic documents, graphics, images and sounds, photographs, databases, software and software products, which are found on the website Tickemaster.se or otherwise occur / are used in the provision of the Service are intellectual property rights protected property owned by Ticketmaster or by a third party who is Ticketmaster's partner. Such protected content may not, without the prior permission of Ticketmaster or the affiliate who owns the right in question, be copied, modified, displayed publicly, licensed or transmitted.

2.5 The right to make changes
Ticketmaster has the right to update, change, add or remove material included in the Service, and restrict access to the Service without notifying this in advance, at any time, at its sole discretion. Ticketmaster has, at any time, the right to change the terms of use of the Service as well as the content and choice of services.

2.6 Responsibility for services
Ticketmaster is not responsible for, and will not compensate for any loss that arises due to operational interruptions, delays, interruptions or other technical circumstances that make the use of Ticketmaster.se impossible or difficult.

2.7 Linking
In some cases, the service contains links to websites maintained by someone other than Ticketmaster. Ticketmaster is not responsible for the function or content of web pages to which healing takes place.

2.8 Applicable law
Swedish law is applied to these general terms and conditions.

2.9 Digital Services Act
The average monthly active recipients of the service, under the Digital Services Act, is 27,164,043. Last updated 17 August 2023.