Did you purchase tickets but now see better seats or options available? We may be able to help with an exchange if the event is at least seven days away. We’ll let you know if you qualify when you submit your request.
A per ticket exchange fee may apply.
You are eligible for a ticket exchange if:
- You purchased your tickets directly from Ticketmaster
- The organizer approves exchanges/upgrades
- You didn’t receive your tickets through Ticket Transfer, Resale, or from a third-party site
- There are at least 7 days left until the event
Your new tickets must meet the following requirements:
- Tickets are available for you to book while we process your exchange request
- New tickets must be of equal or greater price than your current tickets.
- Generally, they must be for the same event, venue and date. At their discretion, some Event Organizers allow exchanges for a long running series, such as theatrical shows.
- New tickets must be indicated by a blue dot on the seat map. Pink dots indicate Fan-to-Fan Resale tickets, which can’t be purchased via an exchange.
Please see our Customer and purchase policy for more information.
To process an exchange, contact Fan Support.
If you can’t exchange your tickets, you have a few options you could try instead:
- Transfer the tickets to your friends and family. Not all events are eligible, but if yours is, you’ll see a blue Transfer Tickets button.
- Sell the tickets to another fan. From your order, click Sell to see if resale is available. If you receive a message that the Event Organizer hasn’t activated resale, your tickets aren’t eligible for resale or Ticketmaster isn’t the primary ticket provider.