Need help with an existing order in your Ticketmaster account?
If you have tickets with us, you can contact us directly from your order.
Simply click the button below, select the event you want to talk to us about, scroll down and hit the 'Need help with this order?' button.
Note: By using this contact method, you will get the fastest and most efficient help as we immediately see all information about your order/event. Some questions can be answered directly with a specialized automated reply.
Do you need help but cannot find your order, or do you have no order with us?
If you do not find your order or if you have a question for us that does not relate to an existing order, you can contact us via our contact-form by clicking the button below.
Please note that this contact form only applies to questions about the following topics:
- Cannot find my booking
- Questions about a specific ticket release/presale
- Accessibility or wheelchair spaces
- Bank details
- Ticketmaster Gift Card
- Login problems / questions
- Bookings purchased via ticket agents
- Second-hand tickets
- Questions before buying tickets: for example, what age applies to a child ticket at event X?
- Season Pass
- Complaints that do not apply to a specific booking
You can also contact us on social media
Opening Hours:
We answer questions from Monday-Friday 09.00-17.00 and Saturday from 12.30-16.30
Phone opening hours: Monday-Friday 9am to 1pm
Support-telephone: +46 771 70 70 70
Wheelchair Accessibility Line: +46 776 70 77 77