If you’re having trouble finding your tickets in your account, follow these steps:
- From your confirmation email, click the View My Tickets button. This will help guide you to the account where your tickets are located.
- Sign in with the same email address that the confirmation email was sent to.
- If you signed in with a different email address you'll see an error message.
- If you see this error, click Sign In With a Different Account and try again with the email address that the confirmation was sent to.
- Once signed in with the correct email address you should see your order in My Tickets.
When paying by Swish, it can sometimes take up to an hour for your tickets to be delivered by email or to appear in your account. If the payment has gone through, you'll usually receive your tickets within a few minutes, but if they're still missing after an hour, please contact Fan Support.
In the event of a temporary technical error during payment, we'll automatically issue a refund within 3-5 banking days. You don't need to take any action.
If you have multiple Ticketmaster accounts associated with different email addresses, check the inbox of each email address for the confirmation email or sign in to each of your accounts to find your tickets.
Check to see if you accidentally provided an incorrect email address when creating your account.
- Sign in to our desktop site with the email address used
- Click on Profile Details in your account, and update your email address. This change can’t be made on our app.