If you cannot see purchased tickets on your Ticketmaster account, the reason may be one of the following:

1. Delay in sending the tickets
If you have paid by Swish, it can take up to 1 hour from when you made the payment until the tickets appear on your Ticketmaster account and you receive them by email.

2. Your tickets are on another Ticketmaster account
If you have more than one email address, your tickets may be on a Ticketmaster account connected to one of your other email addresses. You must log in with the correct email address to access your tickets.

3. Email address error
You may have misspelled your email address when purchasing the tickets. If you think this could be the reason, you can use our contactform so we may be able to help you.