Do you need to reset your password?
Follow these steps and quickly get back into your Ticketmaster account:
- Go to the My Account sign in page.
- Select Forgot Password.
- Type in your email address and select Next.
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You’ll receive an email or a text if you selected the phone option with a one-time code. Type in that code on our site and select Confirm.
- If you’re using a landline, we’ll call you to provide the code. Unfortunately, we can’t utilize Google Voice or Voice over Internet Protocol (VoIP) to verify your account.
- Reset your password.
Verifying your identity
While signing in, you may be asked to verify your identity by completing a CAPTCHA. Just follow the instructions to move forward in the sign-in process.
There are a couple of reasons why this may have happened:
- You were browsing too quickly for our site to catch up.
- You’ve disabled the requested browser cookies.
- A third-party browser plug-in, such as Ghostery or No Script, is preventing Javascript from running.
If you’ve followed the steps to reset your password and still see an error message, contact Fan Support.