If your event is canceled, you’ll receive an email with information, including letting you know if your tickets are valid for a new date.
If the Event Organizer has approved refunds, they’ll be processed to the original method of payment used at the time of purchase, as soon as funds are received from the Event Organizer.
Should you no longer have access to your original method of payment, or you used a gift card, contact Fan Support for assistance.
For more information, see our Purchase Policy.