All sales are final. Event Organizers determine refund guidelines and are only allowed in limited circumstances.
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Refunds are processed to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer.
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If the Event Organizer is allowing refunds and the Ticket Transfer hasn’t been accepted by your recipient, cancel the transfer to request a refund. Otherwise, the recipient would need to transfer the tickets back.