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If the Event Organizer has approved refunds, you’ll receive a notification or email explaining any refund options available to you.
The options to transfer or sell your tickets may be available for your event. When they’re offered, you’ll see a Transfer Tickets or Sell Tickets button on your order. -
If the Event Organizer has approved refunds, they’ll be processed automatically to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer.
If you no longer have access to your original method of payment, or you used a gift card, contact Fan Support for assistance.
When purchasing tickets in the future, you may want to elect to buy ticket insurance, which offers refunds for covered reasons. Read more about it in our FAQ Cancellation Insurance: Everything you need to know.
For detailed information on our refund policies, see our Purchase Policy.