Where can I buy Ticketmaster´s gift card?
You can buy gift cards on our website: https://www.ticketmaster.se/feature/presentkort/, at one of our resellers such as Pressbyrån, ATG, Coop, Ica or Hemköp. Please note: you can´t buy a gift cards using another gift card.
Where can I use my gift card?
Ticketmaster´s gift card can be used as full or partial payment of all tickets sold by Ticketmaster Sweden. Either via www.ticketmaster.se, by phone or at a ticket outlet.
Can we as a company buy gift cards from Ticketmaster?
Yes, here you can read more and place your order: Company sales https://www.ticketmaster.se/feature/presentkort/b2b.html?language=sv-se
Can I buy gift cards on invoice?
No, it is not possible as a private person. Invoice can only be selected for company purchase.
Where can I find the gift card number and PIN code?
The gift card number and PIN code can be found on the back of the card (scraped on some cards). If you have an e-gift card, number and pin code is in the PDF file sent to you.
Questions about e-gift cards
Can I write a personal message on the gift card?
Yes, you can if you buy the gift card through our website www.ticketmaster.se/presentkort
When will my e-gift card come?
The e-gift card will be sent within two hours after the purchase to the email address stated at the time of the purchase. If the card has not arrived within two hours, please check the spam and junk mail. If it is not there, please email ticketmaster@voucherexpress.net.
Can I send an e-gift card to my email address and then print it?
Yes, you can print the PDF file sent your email address.
Can I buy an e-gift card and then forward it to the person who will receive it?
Yes, you can.
Can I change the email address of the recipient of the e-gift card if an incorrect email address has been provided?
Yes, you can change the recipient´s email address directly in the order confirmation sent to you by email.
Can I get the e-gift card link sent again if it has not arrived or if it has been deleted?
Yes it´s possible, please contact ticketmaster@voucherexpress.net
State what the case is and write the order number that is on the confirmation that you received at the time of purchase.
What is the validity of the gift card?
Ticketmaster´s gift card/e-gift card has 1-year validity from the date of purchase. It is not possible to extend the period of validity.
Questions about activation:
Do I need to activate my gift card?
Gift card purchased from one of our resellers gets activated when you buy it.
Our e-gift card is activated within 24 hours after the purchase. A physical gift card purchased through www.ticktemaster.se is activated immediately.
What do I do if my gift card has not been activated?
If the gift card is purchased through ticketmaster.se, please contact ticketmaster@voucherexpress.net
If the gift card is purchased in a store, please bring the receipt and card to the store where the it was purchased to see what has happened.
What do I do if my card has been activated but still does not work?
Please contact us at presentkort@ticketmaster.se or call our customer service at 0771-707070 and we will investigate what went wrong.
Where can I check the balance on my gift card?
Click here saldokontroll to see your balance. You must have your gift card number available.
What do I do if my gift card disappears or gets stolen?
We cannot replace lost or stolen gift cards. The e-gift card is sent through email so it can easily be downloaded again. We cannot replace physical gift cards.
Can I get a receipt of the gift card purchase?
If the card is purchased through ticketmaster.se, please contact ticketmaster@voucherexpress.net
State what the case is and write the order number that is on the confirmation that you received at the time of purchase.
What do I do if I regret my purchase?
If you have purchased the gift card through se and regret within 14 days, please contact ticketmaster@voucherexpress.net
State what the case is and write the order number that is on the confirmation that you received at the time of purchase.
If you have bought the gift card in a store, we ask you to talk to the store as it is their rules that apply to the right of withdrawal.
Can I use the gift card in countries other than Sweden?
No, but you can buy gift card/e-gift card from other Ticketmaster countries and use in the specific country. Make sure you buy in the correct currency. If you click on the countries in the drop-down list at the bottom of the page, you will proceed to the different countries gift card sales.
Where can I turn if I have other gift card questions?
If you have purchased the gift card through ticketmaster.se, please contact ticketmaster@voucherexpress.net
Other issues can be sent to presentkort@ticketmaster.se
If Voucher Express has not returned to you within 24 hours, please contact presentkort@ticketmaster.se or call our customer service at 0771-707070 and we will help!