What does Ticketmaster's new vouchers mean?

If your event has been moved by the event organizer, the tickets you already have will be valid for the new date. All rescheduled events and the new dates that we have information on can be found by clicking here.

If you are unablecannot go on the new date, you can apply for a voucher check at some events that you can use to attend one of the organizers' other available events at Ticketmaster.se.

It's easy to get your value check, you only need to click on the "See my options" button next to your tickets in your account on Ticketmaster.se or in Ticketmasters App, and then select "Apply for value check".

Why doesn't my value check have the same value as my booking?

We retain the service fees and any delivery fees, as it is the fee that allows you to book tickets through us and use our distribution channels.

What events can I use for value checking?

Once you have received your value check you can use it for tickets to events at Ticketmaster.se organized by the same organizer as for your original tickets. Keep an eye out for an email from us stating who the organizer is and how to find a list of their upcoming events.

Can I give a value check to someone else?

Unfortunately not. Your value check will be in your Ticketmaster account and can therefore only be used by you.

How long does my value check last?

The value check is valid until 2022-08-31.

Can I change my mind and get my tickets back instead?

No, when you have applied for your value check you cannot switch back to your tickets.

Can I use my value check at all Ticketmaster events?

No, value checks can only be used for tickets to events by the same organizer as your original tickets. Keep an eye out for an email from us stating who the organizer is and how to find a list of their events.

I could not use my value check for a specific event and now the validity period has expired. Can you extend the value check / refund the value?

No, we do not refund the value, nor can we extend the time on your value check. If you have questions or if there is something special connected to the case, please contact our customer service by clicking here.