Important information regarding Coronavirus COVID-19 and the public health authority's ban of events with more than 50 people:
Your safety as an event visitor is our top priority, and we work hard with the organizers to help you in the best way.
Some events are rescheduled and some events are unfortunately canceled. It is the event organizers decision to what applies to each event. All ticket buyers who are affected by rescheduled or canceled events will receive information via email. The email will be sent from the organizer or from Ticketmaster on behalf of the organizer.
Should the event be canceled, you as a ticket buyer will receive information about a refund or possibly a new date by mail. You will also be given information if you need to do something or if eg. Refunds are made automatically.
In order to provide you with as much information as we can, we have created a comprehensive information page: www.ticketmaster.se/corona that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.
Frequently asked questions about Ticketmaster's event and the Coronavirus Covid-19:
I am infected with the Coronavirus Covid-19 / in quarantine, what happens to my tickets?
We recommend to first check the status of the event. You can find cancelled/rescheduled events on the following information page: http://www.ticketmaster.se/corona
You may also have received an email from Ticketmaster or the event organizers with information.
If the event has not been cancelled or rescheduled, please contact our customer service.
I'm worried about the Coronavirus Covid-19, can I refund my tickets?
If the event is set to take place then this has been decided together with local authorities and therefore we cannot refund your tickets. For general questions about repayment, we refer to our terms of purchase.
What happens if the event I am going to attend is canceled or re-scheduled because of the Coronavirus Covid-19?
Should the event be canceled, you as a ticket buyer will receive information about a refund or possibly a new date by mail. You will also be given information if you need to do something or if eg. Refunds are made automatically. The email will be sent from the organizer or from Ticketmaster on behalf of the organizer.
I can’t travel because of government restrictions in place due to Coronavirus COVID-19. Can I get a refund?
Please contact our customer service.
I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance?
For questions about cancellation insurance we refer to Allianz as they take care of the insurance we sell on Ticketmaster.se. You can contact Allianz by emailing: Eventclaims@allianz-assistance.co.uk
What is being done at venues to ensure prevention of Coronavirus COVID-19?
Please refer directly to the venue’s website for more information.