Only the sender can cancel a ticket transfer. If your ticket transfer hasn’t been accepted by your recipient yet, you can cancel the transfer by simply following these steps:
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- Sign into your Ticketmaster Account.
- Find your order in the My Tickets section.
- Select Cancel Transfer.
- Confirm you want to cancel the transfer by selecting Cancel Transfer.
- Your ticket will be returned to your account.
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- Sign into your Ticketmaster Account.
- Find your order in the Upcoming Events section.
- Select Cancel Transfer.
- Confirm you want to cancel the transfer by selecting Cancel Transfer.
- Your ticket will be returned to your account.
How do I know if the tickets have been accepted or not?
Once you send a ticket, you’ll see your tickets status update to either:
- Transfer Pending, which means your friends have not accepted the transferred tickets yet
- Transfer Complete, which means the ticket has been accepted by your recipient.
Visit How do I accept transferred tickets? for more information.