The artist and organizer are actively working against the unscrupulous secondary market, where fans have to pay excessively high ticket prices and risk being scammed. For your safety, the concert features personalized, digital mobile tickets.
Tickets for this concert are sold solely through Ticketmaster.se and the Ticketmaster app. Tickets purchased outside of Ticketmaster will not be valid for this concert.
Here you’ll find answers to the most common questions. Do you have any other questions? Please contact Ticketmaster Fan Support.
Tickets for this concert are sold solely through Ticketmaster.se and the Ticketmaster app.
All tickets are personalized and will be linked to your account in the Ticketmaster app as well as to your mobile number. Tickets purchased outside of Ticketmaster will not be valid for this concert.
Tickets for this concert are sold solely through Ticketmaster.se and the Ticketmaster app.
To prevent the unscrupulous secondary market, all tickets are personalized and digital mobile tickets. The ticket(s) will be connected to your account in the Ticketmaster app as well as to your mobile number. Tickets will only be accessible through the Ticketmaster app.
We kindly recommend that you register a Ticketmaster account + add correct personal information and your mobile number prior to the general on-sale. When tickets are available, Ticketmaster.se could have a large influx of online traffic – please be patient. When it’s your turn, you’ll have plenty of time to secure your tickets. Maximum six tickets per account.
This is how it works:
- Create an account at ticketmaster.se and sign in.
- Select your ticket type.
- Read through and accept the Terms & Conditions.
- Complete the purchase.
- When your order is complete, your booking will be available at your account in the Ticketmaster app and you’ll receive a booking confirmation via email.
- A few days before the event, the QR code to your tickets in Ticketmaster’s app will be automatically activated.
- The QR code will be scanned at the entrance directly through Ticketmaster’s app. As a lead booker, you must be able to show your ticket in Ticketmaster’s app, booking confirmation on email and a valid ID. If you have purchased multiple tickets, the entire party must enter the arena at the same time.
All purchases completed by bots, customers with multiple accounts to avoid order limitations, other activities that indicate fraudulent purchasing behaviors to manipulate said limitations or secondary sales will be annulled without refunds.
Because of the sound levels, the age restriction is 13 years old. Customers must be able to prove their age by providing a valid ID at the entrance. Valid IDs are for example: passport, Freja-ID, ID card.
The age restriction is strict: all attendees must be 13 years or older on the event day. This includes children accompanied by a parent and infants with hearing protection.
Wheelchair tickets will be available through Ticketmaster.se and the Ticketmaster app at general on-sale. The wheelchair ticket includes one (1) companion ticket for free.
The need for a companion must be substantiated upon a potential control at the entrance.
For additional questions, please contact Ticketmaster +46 0776 70 77 77.
Ticketmaster accepts all bigger debit-and credit cards. You are also able to pay through Swish, Klarna, ApplePay or PayPal.
For bigger on-sales, all tickets could be booked quickly – that doesn’t mean that the event is sold out. Ticket inventory from orders that aren’t completed will go back on sale. Please be patient and try again.
Do not buy tickets from secondary suppliers if the event gets sold out – they will not be valid. Try Ticketmaster Resale, where you are able to purchase authentic tickets at their original price point from other fans.
Ticketmaster offers a secure resales platform through Ticketmaster Resale, where the price can’t exceed the original ticket price. Ticketmaster Resale opens on September 25 2024 at 10:00 and closes 8 hours before the concert. Tickets that aren’t sold will automatically be returned to the seller 8 hours before the concert.
Secondary sales of Ed Sheeran tickets through other platforms than Ticketmaster Resale are strictly prohibited. Tickets that have been sold outside Ticketmaster, offline or online (including Viagogo and other non-authorized suppliers), will result in an order cancellation and entrance will be denied.
Ticketmaster Resale is a secure and safe platform to buy and sell Ed Sheeran tickets between customers. Tickets sold here are authentic and sold at face value. Both buyers and sellers can be 100% secure.
The opportunity to buy and sell tickets through Ticketmaster Resale opens on September 25, 2024 at 10:00 and closes 8 hours before the concert. Tickets that aren’t sold will automatically be returned to the seller 8 hours before the concert.
Visit our FAQ category Resale for more information.
Yes, you can but you need to attend the concert yourself. The reason for this is that tickets are personalized and linked to your account in the Ticketmaster app upon completing the order.
Start by checking your spam filter in your email inbox and check your Ticketmaster account. If it’s not there, please contact Ticketmaster Fan Support using this form.
On the event day, you need to bring your fully charged phone with the Ticketmaster app installed, because that is where your tickets are available. The tickets are scanned at the entrance.
You might also be asked to show a photo ID that matches the name on your tickets including the booking confirmation. The entire party must enter the arena together with the person holding all tickets on their mobile phone.
Valid IDs are: ID-card, driver’s license, valid passport.
If you have purchased multiple tickets, all tickets are linked to your Ticketmaster app and mobile phone number. That means that the entire party, including you as lead booker, must enter the arena together. If you have purchased different types of tickets (e.g., 2 standing and 2 seated), you must accompany those who need to enter through a different entrance before you enter the arena yourself.
Make sure to bring your fully charged mobile phone with the Ticketmaster app installed to the arena, along with a photo ID (valid ID card, valid driver's license, valid passport) and the email with your booking confirmation.
A few days before the concert, tickets will be automatically activated in your Ticketmaster app. Since the concert only has digital mobile tickets, no physical tickets or PDF tickets will be sent out. The tickets will only be available in the Ticketmaster app on your mobile phone.
Exact times will be announced closer to the concert. Keep an eye on your email for the latest information. Please note that there will be queues—arrive early so you have enough time to get in before the concert starts.
Visitors are allowed to start queuing from 07:00 AM on the day of the event. Camping outside the entrance is not permitted.
Make sure your phone is fully charged when you head to Strawberry Arena. If you still run out of battery, there will be an opportunity to rent batteries at the Box Office. You can find the Box Office between Entrances A and B.
Sign in to the app before you arrive at the arena on the event day. The tickets will then be available even if there is no internet connection.
Go to the the Box Office at Strawberry Arena, and you will receive assistance. You can find the Box Office between Entrances A and B.
By having personal tickets tied to both your account in the Ticketmaster app and your mobile phone number, and only allowing reselling through Ticketmaster Resale where authentic tickets are sold at original price points, we protect you and other fans from unscrupulous actors who deceive fans or force them to pay more than the original ticket price.
Fanfair Alliance has a good guide with things to consider when buying tickets. Read their guide Ten Tips for ticket buying.